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Chatbot the Ultimate Virtual Assistance and Costumer Experience

Chatbot the Ultimate Virtual Assistance and Costumer Experience

What are chatbots?

Chatbots are computer programs that mimic conversation with people using artificial intelligence. They can transform the way you interact with the internet from a series of self-initiated tasks to a quasi-conversation.

These programs are frequently intended to convincingly simulate how a human would respond to any conversation but in the fastest way.

 

The service that chatbots provide could be any number of things, ranging from functional to fun, and it could live in any major chat product like (Facebook Messenger, Slack, Telegram, Text Messages, etc.).

 

Example:

If you wanted to buy a pizza from Pizza Hut, you would go to their Facebook page, click on the messenger and the bot it’s going to help you order your pizza by asking you a couple of questions.

 

chatbot

Instead of browsing a website, you will have a conversation with the Pizza Hut bot, mirroring the type of experience you would get when you go to their place.

 

What else can they do?

At the moment, chatbots are basically replacing individual apps. You can host of services – including hailing a ride, ordering delivery, buying baseball tickets, scheduling a haircut and sending flowers – into a single chat contact.

 

Rather than download individual apps to Uber, Postmates, Seamless, OpenTable, StubHub, Florist One and Great Clips, a user can simply send a chat to Assist from inside his preferred chat platform (Facebook Messenger, Slack, Telegram, or Kik) and tell Assist what he wants.

If you prefer the feel of sending a text to filling out a field, you’ll prefer the chatbot experience.

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